About

Subhashri Thyagu, also known as Tvsubha, is an experienced Site Reliability Engineer (SRE) and Production Support Specialist with over 7 years of experience in L1/L2/L3 Production support and Java application support. She is an energetic, dynamic, and multi-tasking individual with a proven track record of providing top-notch support to critical applications. Subhashri has a strong background in incident management, problem management, and change management following ITIL procedures. She is proactive in monitoring issues, identifying root cause analysis (RCA), and performing deep dive analysis to resolve issues within the SLA. She has extensive experience in handling major incidents, triage, and restoration. Subhashri is proficient in application performance monitoring using Dynatrace appmon and managed and Geneos ITRS. She has knowledge of OEM SQL, query monitoring, and basic AWR. She performs daily health checks and preventive maintenance and writes simple and complex SQL queries for ad-hoc report generation for demand requests and work orders. She is also skilled in Unix commands and shell scripting and has experience in log analysis. Subhashri has experience in supporting batch operations using CA WA Autosys series, CA7, and Control M. She has worked with application servers such as Weblogic and WAS and ITSM tools such as ServiceNow, Remedy, PACS2000, and ITSM. She is also proficient in JIRA Confluence. Subhashri has a diverse educational background, including a Master of Technology in Data Science and Engineering from Birla Institute of Technology and Science, Pilani, a PGDM in Business Administration, Management, and Operations from the Institute of Management Technology, Ghaziabad, and an MCA in Computer Applications from Bharathidasan University. Subhashri has worked with companies such as Societe Generale and CGI, where she held the position of Senior Software Engineer and Senior Software Engineer - SRE. She has relevant experience of 5.36 years and possesses skills in SRE, Software Engineering, SQL, Java, and Python. Subhashri is a dedicated and passionate individual who is always looking for new challenges to expand her skills and knowledge. She is a valuable asset to any team and is committed to delivering high-quality results.